Privacy Policy

This Privacy Policy explains how JOIST S.A. (“JOIST”, “we”, “our”, “us”) collects, uses and shares your personal data when you interact with or use JOIST Marketplace and its Services. It also applies to information we may collect offline in connection with these Services.

1. Responsible body

The responsible body for the assessment, processing and use of your personal data within the context of using the services offered by marketplace-experience.joistpark.eu within the meaning of the Greece’s law of Data Protection is JOIST Innovation Park, Valtetsiou & Tripoleos, 41336, Larissa, Greece.

2. Collection, processing and use of personal data

2.1. Personal data

Personal data refers to any information relating to an identified or identifiable person, such as your name, email, address, or payment details.

2.2. Data collected automatically

When you visit our website, we automatically collect certain information, including:

  • IP address
  • Date and time of access
  • Accessed files and URLs
  • Referring website
  • Browser type, operating system, and technical details
  • Internet service provider
  • Language settings and approximate location

We process this data to ensure system security, optimize our website, generate statistics, and detect fraud or misuse.

2.3. Data you provide

When you register or create a profile on JOIST Marketplace, you provide personal information such as:

  • Full name
  • Email address
  • Password
  • Profile details (e.g., uploaded documents, certificates, invoices)

This information is necessary to provide, manage, and improve our Services.

3. Payments

If you make payments via JOIST Marketplace, your payment details are processed securely by third-party providers (PayPal or Stripe). We do not store or have access to your card details.

4. Sharing of personal data

We do not sell or rent your personal data. We may share your data only in the following cases:

  • With trusted third-party service providers who help deliver our Services (subject to GDPR compliance).
  • To comply with legal obligations, court orders, or regulatory authorities.
  • To protect our rights, users, or the public.
  • In connection with fraud prevention, debt collection, or credit checks.
  • As part of a business transfer (e.g., merger, acquisition, or bankruptcy).

In all other cases, your data will only be shared with your explicit consent.

5. Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These measures are continuously updated in line with technological advancements.

6. Cookies and re-targeting

6.1 Cookies

Cookies are small files which are stored on your data storage device and save certain settings and data to communicate with our system over your browser. Basically, one distinguishes two kinds of cookies; so-called session cookies, which are deleted as soon as you close your browser and temporary / permanent cookies, which are stored for a longer period or for an unlimited period on your data storage device. This storage helps us to fashion our website and our offers to you accordingly, and facilitates the use for you, for example by saving certain entries to avoid you having to repeat them.

In this respect, cookies help to make your visit to JOIST Marketplace easier, more enjoyable and more worthwhile. Cookies are alphanumeric information files which your browser automatically saves to the hard drive of your computer whenever you visit our website.

We will, for example, use cookies to identify you as a user without you having to log in each time. Using cookies does not signify that we receive new personal data about you as an online visitor. Most internet browsers accept cookies automatically. However, you may configure your browser in such a way that no cookies are saved on your computer, or a notification appears each time you receive a new cookie.

You may also configure your browser so that a cookie will only be saved with your permission. Usually, the help function in the menu bar of your browser will tell you how to reject new cookies and disable previously received cookies.

6.2 Cookies and re-targeting

JOIST Marketplace online portal is using cookie technology to collect data to optimize offers and advertisements. The data will be anonymized and not used to identify you in person. This data will also not be merged or connected to saved personal data. With the help of the anonymized data, we can present offers, services and advertisements that are of interest to you.

7. Ads

Ads on our website may be delivered by third-party advertising partners who may use cookies to display personalized ads. This Privacy Policy does not cover third-party cookie use.

8. Google Analytics

To constantly enhance and optimize our offer, we use so-called tracking technologies. For this purpose, we use the services of Google Analytics.

9. Disclosure, modification, blocking or deletion of your data

You may request information regarding and the modification of your personal data saved by us at any time, or view and modify the data in your public profile by logging in to the online platform. Your data will be deleted upon request. As we take the protection of your data very seriously, in order to be able to ensure that your information is not disclosed to a third person, we would ask you to address your request to us by e-mail at marketplace@joistpark.eu

10. Business Transfers

If JOIST, or substantially all of its assets, were acquired, or in the unlikely event that JOIST, goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of JOIST may continue to use your personal information as set forth in this policy.

11. Privacy Policy Changes

We may update this Privacy Policy from time to time. Updates will be published on this page, and if significant changes occur, we will notify registered users via email. Continued use of JOIST Marketplace after changes indicates acceptance of the updated Policy.

12. GDPR Complaint

If you have the suspicion that your personal data are not treated in a proper way or there is a violation of the terms described above, then we strongly advise you to send an email to dpo@joistpark.eu with your Name, E-mail, and reason for Complaint of GDPR violation. JOIST’s DPO will process your complaint and will take over all the requested actions.

Data Protection Officer (DPO):

Tsakiridis Dimitrios
Email: dpo@joistpark.eu
Phone: +302410234422

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) or your local supervisory authority.