Terms and Conditions

1. Overview

These Terms and Conditions (the “Terms”) contains important information about your legal rights, remedies, and obligations between you (“you” or “User”) and JOIST Innovation Park / The Factory P.C (“JOIST”, “us”, or the “we”), for your use of JOIST Marketplace and its Services & Solutions.
Please read all our terms carefully because you are promising not to break any agreements in the Terms of Service. In case, you have any questions, please contact our management team at community@joistpark.eu.

2. Definitions

Users: In JOIST Marketplace the User is an Individual (a Provider or a Buyer) or a representative of a company/organization. Please check chapter 3 for more information.
 
Services & Solutions: Providers can publish through JOIST Marketplace their Services or Products, in order to provide them to potential clients (Buyers)
 
Project’s Request: The request posted by a Buyer, listing all their requirements and information required in order to receive offers from Providers and which receives a unique identification number.
 
Order and Assigned Order:  The Buyer, after searching for a service, will be able to make an order for a Service/Solution. Each Service/Solution belongs to a Provider, and its order is assigned to the respective Provider to inform about the order and to start all the activities that will have to take place for the implementation of the Service/Solution.
 
Offers: A Provider can declare interest in a specific Project Request that a Buyer publishes. This declaration is in a form with a specific pricing called offer. 
 
Dispute: Any disagreements that arise between a Provider and a Buyer during the execution and completion of an assigned order, through JOIST Marketplace.
 
Commission Fee: A retention amount of 5%-20% (depending on the pricing) that is automatically deducted from each payment to a Provider by JOIST Innovation Park, as consideration for the provision of services by JOIST Marketplace. Commission withholding to customers is 0%.
 
Payments: The payments will take place through the payment methods that Users defined through their profile. Please check chapter 7.

3. Parties

We, The Factory P.C, or otherwise mentioned in this document JOIST Innovation Park, aim to provide a marketplace, that will operate digitally and will motivate and support its Users to sell their solutions (products/services). The JOIST Marketplace scheme will operate digitally, via its dedicated platform and website, and physically in the city of Larissa, region of Thessaly, Greece, at Valtetsiou & Tripoleos street, 41336, where the company is registered with VAT number 801301320.

JOIST shall also be known in these Terms as “we”, “our”, “us” or “JOIST Innovation Park / The Factory”. References to “Management” in these Terms refer to the personnel that manages the memberships of JOIST Innovation Park from time to time.

The Users are separated into two entities. The Providers shall also be known in these Terms as “Suppliers,” “Ventors”, who will offer their services & solutions through JOIST Marketplace and the Buyers shall also be known in these Terms as “Customers” that will be able to purchase a service or solution that a Provider/Supplier offers. If you are entering these Terms on behalf of an entity, you represent and warrant that you have all necessary right, authority and consent to bind such entity to these Terms

4. Services & Solutions

References to “Services” in these Terms refer to your access and use of our digital platform and purchasing a specific service or solution through the online marketplace and website. The digital services offered through the online marketplace and website are available for publishing or purchasing after your registration to JOIST Marketplace.

The Services, that JOIST Marketplace provides, refer to specific services or solutions that different Providers/Suppliers offer through our platform. Through these Services, Buyers will be able to purchase specific services, depending on the Buyer’s needs during this period.

Moreover, through JOIST Marketplace, the potential Buyer can publish specific Requirements, shall also be known in these Terms as “Project’s Request”. A Project Request will include, specific information, in order Providers to make their offers depending on the requirements.

The availability and scope of the Services, as well as the availability and scope of the services that we offer are subject to change from time to time at our sole discretion. We may also make modifications, deletions or additions to these Terms and will provide you with notice of changes to these Terms or Services that apply to you, by emailing the last email address provided by you or by posting or sharing on the JOIST Marketplace and website. Most changes will be effective immediately upon notice, except that pricing and fee changes will be effective upon commencement of your next subscription period. If you do not agree to the changes, you may cancel your subscription 2 days before the renewal but please note that there are no refunds for cancellation. (Please check the chapter 7 about the Payments and Cancelations).

Please note that JOIST Innovation Park provides direct access to other websites and/or platforms, the content of which it cannot intervene and therefore, of course, bears no responsibility whatsoever, nor does it provide any guarantee whatsoever for their content. Furthermore, JOIST Innovation Park is not responsible for the accuracy and correctness of the information transmitted above as this is information found on other websites and which is collected by the Providers.

JOIST Innovation Park recommends to the users of JOIST Marketplace to consult the corresponding page of the Solutions in order to verify the accuracy of the received information of that specific Solution and to be informed more extensively about the characteristics of the product of their choice.

5. Credentials

The Digital Services are available to Members (as defined above) who are over the age of eighteen (18) unless the Management specify otherwise. Kindly be certain you qualify. You agree to provide us with accurate and complete information about yourself when you register with us as a User (Provider or Buyer) and as you use the Digital Services.

5.1. Providers/Byers Account

Each User will have access to JOIST Marketplace, after registration. At the registration stage, users will be able to choose their role (Provider or Buyer) and in this way the User will have access to specific features depending on the role that they have chosen.

Therefore, the Users will be able to switch accounts and from the Buyer Mode to Providers Mode and vise-versa.

6. Access and Security

Subject to these Terms and Conditions, JOIST Innovation Park / The Factory grants to its Users and its authorized users a non-exclusive, non-transferable right to access the JOIST Innovation Park / The Factory Service set forth in the applicable forms for the number of authorized users. JOIST Innovation Park / The Factory shall provide to Members and its authorized users the necessary passwords, access and security policies and protocols to allow them to access its platform and services. The Members and authorized users’ access is limited to its software only and shall have no access to JOIST Innovation Park / The Factory hardware, unless otherwise authorized by JOIST Innovation Park / The Factory in writing.

The Users and authorized users retain all right, title and interest in and to Members Data. Subject to the foregoing, Members hereby grants to JOIST Innovation Park / The Factory a non-exclusive, non-transferable right and license to use the Members Data during the Term for the limited purposes of performing JOIST Innovation Park / The Factory obligations under these Terms and Conditions and to use the Members Data in combination with other Members’ data to create anonymous aggregated statistics and associated insights.

Subject to the rights granted in these Terms and Conditions, JOIST Innovation Park / The Factory retains all rights, title, and interest in and to its platform and services, and Members and authorized users acknowledge that they neither own nor acquire any additional rights or licenses in and to the foregoing not expressly granted by these Terms and Conditions. Members and authorized users further acknowledge that JOIST Innovation Park / The Factory retains the right to use the foregoing for any purpose in its sole discretion.

7. Payments

By signing up for a JOIST Marketplace plans and/or JOIST’s additional services you agree to pay us the recurring or nonrecurring fees associated with the services/solutions you are purchasing, as displayed to you at the time you sign up for the relevant Services, or as updated by us from time to time upon notice to you.

7.1 Provider’s Subscription

Subscription fees are recurring, payable in advance, non-transferable and may not be resold. All recurring fees are non-refundable on period as indicated.

The subscription will be charged on monthly basis, and you authorize us to collect the applicable monthly subscription fee for such subscription (as well as any taxes) using any credit card or other payment mechanism we have on record for you. You will be invoiced for all recurring and nonrecurring fees by us monthly at the 1st day of each month. All fees are due within thirty (30) days of the issue of such invoices.

If payment for your Membership Fee or any other accrued and outstanding fee is not made by the specified due date, we reserve the right to suspend your Membership and use of Services with immediate effect.

Should you wish to query any additional charges, you must contact the Management within thirty (30) days on receipt of invoice.

Failure to use the Services will not be deemed a basis for refusal to pay any fees due to us in accordance with this Agreement.

7.2 Purchase of a Service or Solution

The Buyer will be able to purchase a Service or Solution, after the registration into the JOIST Marketplace. The provided Services are priced based on the type of Service and the method of implementation. A service can be priced in two ways, with a fixed cost that will be paid after the end of the implementation or hourly billing so that the Provider charges the Buyer based on the hours of work spent during the implementation of the service.

The Buyer is informed of the type of charge for the specific service through the JOIST Marketplace and decides to purchase a service knowing the charge that will be incurred. In addition, if the Buyer for a specific service does not find additional features that require, the Buyer will be able to contact the Provider in order to create a package completely adapted to the needs of the Buyer, and the corresponding costing. All prices listed on the JOIST Marketplace include taxes.

For the purchase of a service or a solution, the Buyer can pay directly by debit card (through the Stripe payment system), where the specific amount is committed up to the deadline that will be set by the Provider or in consultation with the Buyer to define the final deadline.

The Buyer is given the possibility, as well, to pay through a Digital Wallet (Wallet) system, where the Buyer can add a certain amount that decides and use it in subsequent purchases as he wishes. In this particular case, the payment system through which the specific action is performed keeps a commission of 1.5% of the amount + 0.25 euros. For more information you can refer to the corresponding page of Stripe – https://stripe.com/en-gr/pricing

7.2.1 Provider’s Payment for the Implementation of Services

The procedure for the payments that we, as JOIST Innovation Park, through JOIST Marketplace, follow is the following:

  • By clicking to buy a service, the Buyer directly pays the amount, which will be credited to the JOIST Marketplace.
  • 7 days after the defined deadline of the implementation of the provided service/solution the corresponding payment of the Provider is made by JOIST Innovation Park, through the payment method that the Provider defined.

7.3 Cancelations

7.3.1 Providers Subscription

You are entitled to a cancelation of your Subscription within the first 24 hours after you have been charged for the 1st Month of the Subscription. As it is defined above, this fee is non-refundable.

In case you would like to cancel your Subscription, you would like to inform us 2 days before the subscription renewal date. Otherwise, the plan will renew.

7.3.2 Order Cancelation

In case a Buyer makes an order for a specific service, will have 24 hours to cancel it before we proceed with the transaction. After 24 hours the order is considered in progress, and we will procced with all the needed actions.

7.3.3. Disputes

Any disagreements that arise between a Provider and a Buyer during the execution and completion of an assigned order, through JOIST Marketplace, can lead to a dispute.

When a dispute arises between a Buyer and a Provider, in the context of an order, it is first suggested that the Users try to resolve it, after a discussion through the Chat Conversation, with a mutual agreement.

During the period in which the Buyer is covered by the JOIST’s Money Back Guarantee, if he is not satisfied with the provision of the service or believes that he has engaged in fraudulent activity, he may request a full or partial refund by sending a request to the Problem-Solving Department. With this request, the JOIST’s team automatically opens a case for the dispute on the specific order. The final decision on the completion of a case is determined exclusively by the competent JOIST’s Problem-Solving Representatives with the sole purpose of honest and fair management of the problem in cooperation with the Buyer – Provider after a thorough fact-finding investigation regarding the specific order and decides to grant or deny the Buyer’s refund request. In order to more effectively investigate a dispute, the relevant JOIST’s Representative reserves the right to request Users to send evidence and other documents either before or during the examination of a case.

The refund request may refer to, for example:

  1. The Provider’s non-response to the Buyer’s messages, for a reasonable period of time which puts at immediate risk the successful completion of the order within the deadline during the cooperation and up to seven (7) days after the final delivery.
  2. The non-timely processing of the order, in the absence of mutual agreement between the Buyer and the Provider, except in those cases where the delay is not attributable to the fault of the Provider.
  3. The Provider’s intention to defraud the Buyer, in any way, in particular by delivering wrong, non-authentic material, as mutually agreed upon by the Buyer and the Provider, in the context of a specific order.
  4. The delivery of work or part of it, which does not meet the requirements of the order.

8. Using and Terminating the Services

The use of the Services is subject to the payment of any applicable fees and compliance with the Terms and all management rules that apply from time to time (“Management Rules”). We reserve the right to terminate any Services provision at any time.

a) Services & Solutions

JOIST Marketplace welcomes Services & Solutions from the Providers. JOIST Innovation Park (through JOIST Marketplace) will not be liable for any loss or damage incurred because of the exchange of service between you and any other user of the JOIST Marketplace. All matters, including but not limited to exchange of services are solely and strictly between you and the vendor of the service.

The offered Services & Solutions are submitted in a moderated online section, and we reserve the right to reject benefits that:

  • Are offensive or obscene
  • Contain objectionable or profane language – including use of symbols
  • Include insults, harassment, personal attacks of any kind of abusing content
  • Contain spam or include links to other unsafe and illegal websites
  • Include lies, misinformation or attempts to mislead

Our team of experts review all Services & Solutions for accuracy and reserve the right to reject Services/Solutions we consider, on the balance of probabilities, to be deliberate falsehoods, spam or fraudulent, lawbreaking, defamatory of any person, threatening or invasive of another’s privacy, illegal, threatening or just generally are not appropriate.

If a User insists that a service/solution from another Provider is offensive or includes lies, misinformation or attempts to mislead, we reserve the right to delete it. We may remove your services from use at any time.

We retain the right and discretion to terminate your Subscription if we believe you are abusing the services in any way or have breached these Terms and Conditions. Users who repeatedly or egregiously breach our Terms and Conditions or share not appropriate perks may find their account has been permanently blocked.

b) Project’s Requests

JOIST Marketplace welcomes Project’s Requests from potential Buyers. JOIST Innovation Park (through JOIST Marketplace) will not be liable for any loss or damage incurred because of the exchange of service between you and any other user of the JOIST Marketplace. All matters, including but not limited to exchange of services are solely and strictly between you and the vendor of the service.

The Project’s Requests are submitted in a moderated online section, and we reserve the right to reject benefits that:

  • Are offensive or obscene
  • Contain objectionable or profane language – including use of symbols
  • Include insults, harassment, personal attacks of any kind of abusing content
  • Contain spam or include links to other unsafe and illegal websites
  • Include lies, misinformation or attempts to mislead

Our team of experts review all Projects’ Requests for accuracy and reserve the right to reject Requests we consider, on the balance of probabilities, to be deliberate falsehoods, spam or fraudulent, lawbreaking, defamatory of any person, threatening or invasive of another’s privacy, illegal, threatening or just generally are not appropriate.

If a User insists that a project request from a specific Buyer, is offensive or includes lies, misinformation or attempts to mislead, we reserve the right to delete it. We may remove your services from use at any time.

Users who repeatedly or egregiously breach our Terms and Conditions or share not appropriate perks may find their account has been permanently blocked.

c) Management Rules

We expect that you will not perform any activity that is likely to be offensive, disruptive, damaging, or dangerous to us, our employees, other users, any Guests or any other third parties or any property of any of the former. Any unreasonable behavior may result in the Management asking you to end the use of our services and may result in the revocation of your Membership. If you have questions, please contact the Management at community@joistpark.eu

You will not use our Services for any purpose that is unlawful or prohibited by this agreement. You may not use our Services in any manner that could damage, disable, overburden, or impair any of our other users. You may not attempt to gain unauthorized access to any accounts, computer systems or networks connected to any JOIST server or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Premises.

It is clarified that the services provided through JOIST Marketplace from Providers to the Buyers involve a significant technological, organizational and other business cost for JOIST Innovation Park. However, JOIST Innovation Park has chosen for this cost not to be borne by the Buyers but the Providers, through a specific commission fee. The correct and accurate calculation of the above commission is a necessary financial element of the use of the Providers’ services by the Buyers, in the context of the contractual relationship created through JOIST Marketplace from the use of these services, in accordance with the present terms and conditions.

9. Endorsements and Testimonials

From time to time, we may have to publish testimonials by users (Providers and Buyers) related to their experiences with the Services. These testimonials are the users’ subjective opinions, and they represent individual results. We neither verify them nor claim that they are typical results that others will achieve. Names, locations, dates, and other information may have been changed to protect the privacy of the individuals involved. All other testimonials and endorsements of any type, format or nature posted by users are not verified by us, and we make no warranty or representation as to their accuracy. You should be cautious when relying on any testimonials or endorsements, and you should assume the results described therein are not typical.

You may not take, copy, duplicate, or use for any purpose the name JOIST Innovation Park or any of our other business names, trademarks, service marks, logos, trade dress, other identifiers or other intellectual property or modified or altered versions of the same, or take, copy, or use for any purpose any pictures, images, animations, or illustrations of any portion of any JOIST Innovation Park/ The Factory properties, without our prior consent.

10. Data Protection

We comply with the Regulation (EU) 2016/679 on the protection of natural persons regarding the processing of personal data and on the free movement of such data (GDPR), entered into force in 25/5/2018/ n. 4624/2019 of Greek Law, entered into force on 29/8/2019. We will deal with all the information we hold about you in line with our privacy policy which you can get from our website at www.joistpark.eu. If you want to know what information we hold about you, or you want us to correct any information we hold about you, the appropriate procedures are set out in our privacy policy.

11. Governing Law

Actions brought by the data subject against the controller or processor for breach of the data protection provisions within the scope of the GDPR or of the data subject’s rights contained therein shall be brought before the civil court in the district in which the controller or processor is established. The actions referred to in the preceding subparagraph may also be brought before the civil court in whose district the data subject has his or her habitual residence.

By signing up for membership and ticking the box to say that you have read these terms, you are agreeing to abide by them.

12. Amendments to the T&Cs

JOIST Innovation Park / The Factory is entitled to amend these Terms and Conditions except for the essential contractual obligations for important reasons, with effect for the future. An important reason can be a change of legal regulation or case law, a need to clarify the interpretation of the rules in case of doubt, or a change of the market circumstances affecting the services of the JOIST Innovation Park / The Factory.

Amendments to these Terms and Conditions shall be notified to Users by email no later than one month before the date on which they are scheduled to take effect, together with a notice stating that the amendments will take effect in the absence of an objection by the User. Such a change or amendment may be objected to in text form, e.g., in writing or by email, within a period of one month from receipt of the notice of change.

In addition, JOIST Innovation Park/The Factory is entitled to adjust the applicable Fees at least once per quarter to changing market conditions, significant changes in procurement costs, changes in sales tax, purchase prices, or other comparable changing circumstances. In these cases, Users will be informed in text form.